Refund policy
Refund & Cancellation Policy
At iSupplyParts, we are committed to providing you with high-quality parts and tools to support your repair needs. By placing an order with us, you confirm that you have fully read and agreed to all terms below. This policy governs order cancellation, returns, refunds and warranty service.
1. Warranty Coverage
● Duration: Most of our products come with a 12-month warranty counted from the delivery date. Special individual items follow the warranty period specified on their respective product pages.
● Coverage Scope: The warranty only covers factory manufacturing defects and workmanship faults. It applies to defective parts, tools and accessories that malfunction under proper installation and normal use.
2. Items Excluded from Warranty & Voluntary Returns
The following products are marked **Final Sale**. Returns, exchanges or refunds due to buyer’s change of mind are not permitted. These items are only eligible for warranty support if verified factory defects can be proven:
● Consumables: screen adhesive, double-sided tape, all glue products and disposable repair supplies. Returns are permanently refused once packaging has been opened.
● Phone inner/outer display screens: Non-defect return requests will be rejected if the protective film is peeled off, the screen frame has scratches, or there is any trace of installation.
Other circumstances excluded from warranty coverage:
● Damage resulting from misuse, incorrect installation, physical impact or accidents.
● Regular wear and tear from long-term daily use.
● Damage caused by self-disassembly, unauthorized modification or improper repair performed by third parties.
3. Return Application Requirements (Only valid for confirmed factory defective goods)
● Application Time: Submit your warranty request via support@isupplyparts.com within 7 calendar days upon receiving the package. Late submissions will not be accepted.
● Required materials: Valid order number, product name and clear photos or videos displaying defects. Claims without visual evidence cannot be assessed.
● Return Authorization: An official return authorization number will be provided after review. Parcels sent back without authorization will be rejected upon arrival.
● Shipping Liability: The buyer shall cover all shipping fees, including outbound and return freight for warranty returns. We suggest using trackable shipping to prevent package loss.
● Resolution: After receiving and inspecting returned defective goods, we will arrange repair, replacement or full refund based on actual conditions. Approved refunds will be returned to the original payment account within 5 working days after inspection.
4. Order Cancellation Rules
- Cancellation requests are only acceptable before warehouse picking, packing and shipping arrangements are completed.
- Once an order is packed and shipment is confirmed, cancellation is impossible and the shipment cannot be intercepted. If buyers no longer need items, they must comply with our return policy after receiving the parcel.
- Orders already dispatched cannot be cancelled free of charge.
Cancellation requests are only reviewed during official business hours:
China Time: 9:30 AM – 6:00 PM (Monday to Friday)
Submitting a cancellation request does not guarantee approval if order fulfillment has commenced before our review.
5. Non-defective Voluntary Return Rules
Unused, fully sealed products with intact original packaging can be returned within 7 days after delivery. A 20% restocking fee will be deducted from the total payment, and all round-trip shipping costs shall be borne by the buyer.
Opened screens, opened adhesives and used tools are ineligible for voluntary returns under any circumstances.
Important Notes
● The warranty becomes void if goods show signs of human damage, incorrect operation or unauthorized alteration.
● All replacements and refunds require mutual confirmation by both parties.
● Complex electronic components demand professional installation; improper handling invalidates warranty coverage.
● All packages lost in transit must be claimed with the logistics provider. We take no liability for refunds caused by shipping loss.
Contact Email: support@isupplyparts.com
Regards
iSupplyParts