Refund policy
At iSupplyParts, we are committed to providing you with high-quality parts and tools to support your repair needs. To ensure your confidence in every purchase, we offer the following warranty policy:
Warranty Coverage
- ● Duration: Most of our products come with a 12-month warranty from the date of arrival. Certain items may have a longer warranty period—please check the product description for specific details.
- ● Scope: Our warranty covers manufacturing defects and faulty workmanship. This includes defective parts, tools, or accessories that fail to perform as expected under normal use.
What’s Not Covered
- ● Damage caused by misuse, improper installation, or accident.
- ● Wear and tear due to regular use.
- ● Damage from unauthorized repairs or modifications.
- ● Consumables such as adhesives, tapes, or single-use items.
How to Request a Warranty Claim
- ● Contact Us: Please reach out to our customer support team at [support@isupplyparts.com] or via our contact page within 7 days of receiving your order.
- ● Provide Details: Include your order number, product name, and a clear description of the issue. Photos or videos illustrating the problem are highly appreciated.
- ● Return Authorization: After evaluation, we will provide you with instructions and a return authorization if your claim qualifies.
- ● Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
- ● Resolution: Once the returned item is received and inspected, we will repair, replace, or refund the product based on the warranty terms.
Important Notes
- ● Warranty claims will be void if the product shows signs of misuse or modification.
- ● A replacement or refund requires the agreement of both parties.
- ● Some products may require professional installation or use; improper handling can void the warranty.